1. Total Transparency in the beneficiary data base, implying that all ration cards as primary means of entitlement to ration under the PDS are genuine without any fake or ghost claimant, noduplication for a particular beneficiary and a prompt and effective machinery to ensure that the ration card services to the citizen are offered in a very convenient and effective manner.
  2. Proper accounting in the food grains allocation and transparency at all levels in the food grains and kerosene allotment, implying that each ration card receives its proper allotment of food grains and kerosene without any diversion at the central rate of issue.
  3. Accessibility to information on the allocation, quality, entitlement and stock availability of food grains and kerosene at all levels including Wholesale Depots, Authorized Retail Depots and to the primary level of the ration cards holder.
  4. A Proper supply chain management which has a strong logistic backbone to ensure timely lifting of good grains and kerosene from FCI Depots and Refinery sale point stocking and issue of commodities at the wholesale point and availability and retail sale of these commodities at the level of beneficiary/consumers.
  5. An effective and real time system able to detect stock and availability and placement of stock to ensure that no breakdown in the entire supply chain management is there. Ideally this has been sought to be addressed through the provisioning of door to door delivery by the Government and ensuring tracking of food grain movement through a geographical information system platform (GIS) coupled with GPS(Global Positioning System) based Vehicle tracking software which can provide real time input on stock location and quantity.
  6. A responsive grievance redress system that is able to record the complaint or grievance from the beneficiary/ ration card holders and respond to the problem area with a proper record of the response thereof. It has been suggested that toll free numbers, customers help lines and extensive use of the internet be done including bringing in the concept of Mgovernance or mobile governance wherein SMS alerts and feed back could be provisioned for from the computerised system to the end consumer / ration card holder. It would also introduce transparency regarding allocation off-take, availability of foodgrains at FPS etc; put all TPDS related information in the public domain and create robust grievance redressal and social audit mechanism.


  • Benefit to the Citizen: (i) Transparency- all transactions are by bills generated through the online system giving the rates and the quantity issued with proper weighment (ii) improvement in the service standards in all areas including applying for ration card, complaint redressal with complaint feedback and constant complaint status update on the online portal (iii) Ready information at all levels with the transparency portal and the touch screen kiosk services, help line (iv)providing power of choice to the ration card holder by allowing portability at all shops across the State (v) Bio-metric validation for each transaction on the Public Distribution System ensuring control of diversion and prevention of
    leakage (vi) Value added E- services like E- verification where the ration card data base can be used to validate the identity of any particular citizen
  • Benefit to Government: (i) Ready infrastructure for assured targeting of subsidy without diversion and leakage (ii) real time feedback on market rates, stock availability, off-take on a Geo- Spatial index for decision making and monitoring (iii) prompt and effective grievance redressal with complainant feedback (iv) savings in the allocation by obviating diversion/misuse
  • Benefit to Business: (i) Simplification of the process of lifting and sale (ii) maintenance of all records electronically obviating stationary cost and expensive accounting staff (iii) easy billing and exact weighment prior to receipt of stock (iv) door to door delivery of commodities (v) Direct and immediate payment of differentia cost and commissions (vi) Door to Door delivery of commodities (vii) Direct and immediate payment of differential cost and commissions (viii) hassle free redress of issues during official department interface
  • General/ Mutual benefit: (i) Overall substantial increase in the service delivery of the entire Public Distribution System (ii) Quick clearance of dues through Electronic fund transfers at all levels of AWD/ ARDs (iii) effective delivery mechanism with low levels of complaints